Condition Terms & Privacy

Self-Drive or Hand Free Car Rental

-Leisure Tourist: Deposit your Passport is required

-On Business: Either on a short-term or a long-term contract, we would like you to produce us:
1. a Letter of Certification from your Country/Project Office.
2. a copy of your Passport and a valid Cambodia Visa.

* Renting can be contracted on a daily, fortnightly or monthly basis.
* Driver:

1. Can be provided and/or

2. Hand-free. If you prefer driving yourself, you should have a valid Cambodian Driver's License. In case, you are the first visitor and do not possess the Cambodian Driver's License. The Temporary one can be arranged for you within a few minutes. After having the Cambodian Driver's License, you will enjoy driving a car anywhere as you wish.

If a driver is required please add the salary of the driver in the amount of US$120 - 180/month, it depends on your business hours.
Services Included:

(1). Three-risk Insurance Coverage,

(2). Unlimited Mileage,

(3). Driver’s (Per diem meals & accommodation is included), if the driver is required.

Services Excluded:
Fuel! First, we put you in full tank of fuel and you may return us the same on the last day. Without Driver and the Service coverage: 50Km from the center of Phnom Penh city, in the case the car broken down in the province, you may make us (owner) a call for advice. But the cost of repair in the province is under the responsibility of the user. In the contrary, the user tows the car back into town, the user will pay only for the towing fee and the cost of repair will be falling to the owner. If the driver is assigned by A1 Car Rental, everything will be under our responsibility.

In case, the car broken down outside the coverage areas, there is a Road Side Assistance plus Towing Fee subject to extra charge:

(a). 03 – 50km = $1/km,

(b). 100km = $75,

(c). 200km = $140,

(d). 300km = $250,

(e). 400km = $350 and

(f). 500km = $440



If you wish to drive the car by yourself, the following procedure should kindly be followed:

  1. 1.You should ask for the BUSINESS VISA on your arrival to the Phnom Penh Airport and you will pay USD25.00 which is USD5.00 different from the Tourist one.
  2. 2.Bring along with you one of your National or International Driver's Licenses which can easily be converted into the Local one for the insurance purpose which we will issue to you within a few minutes only and then you start driving the car immediately.
  3. 3.Bring along with you 3 photos in the passport size.
  4. 4.The cost of converting to the Local Driver's License is USD45.- only (if you are less than 60 years old) and valid for whole year.

For Taxi Service, we just act as your agent who helps you to book private Cambodia Taxi for traveling from Phnom Penh or Siem Reap to other places around Cambodia v.v. These Taxies are private owned. Taxi Drivers will be responsible of their services for transferring from one destination to another. After your booking we guarantee to look for Cambodia Taxi for you, if you do not see Taxi for your booking date or time, so you can get money back from A1 CAR RENTAL or you can call us to confirm the problem, so we are able to resolve it right away. has own transportation service as well but we sell a bit higher price, because we responsible our services, our vehicles are included professional driver with good morality (Per diem meals & accommodation is included), Local Insurance of Third Party and Passenger Liability, Road or ferry fees where needed, Mechanic tool and supplement of Cool ice box usage.


As a general rule, unless otherwise stated, our policy is that all cancellation must be informed in writing either by email or fax. Cancellations will be subject to the following charges:

* More than 45 days prior to trip departure. No charge, however the 100$US deposit, taxes and transaction fee via credit card is non-refundable.

* 30-45 days before arrival: Free of Charge

* 15-29 days before arrival: 40% charge

* 3-14 days before arrival: 50% charge

* Within 2 days before arrival: 100% charge

To Cancel or amend your booking, please send your information to This email address is being protected from spambots. You need JavaScript enabled to view it.


Trip insurance is required before your trips. An insurance policy number for our all-inclusive travel insurance, which includes trip cancellation, medical evacuation and other coverage, should be confirmed upon your trip departure. Below are some of recommended travel insurers 

Travel insurance Cover (Australia):

Travel Guard: www.travelguard.comTravel


Insure my trip:

Cover more:

HBF Travel insurance:


Neither refunds nor exchanges can be made in respect of accommodation, meals, sightseeing tours, transportation or any other services which are included in the tour prices but not utilized by the tour member. A1 Car Rental Service is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays or postponement, accidents, inclement weather, political restrictions or any other causes must be covered by the passengers. Passengers are required to have full travel insurance covered. This includes trip cancellation, medical emergency evacuation, and other coverage. Airline schedule, train timetable and local conditions may affect accommodation and itineraries. Should this occur, A1 Car Rental will endeavor to substitute a suitable arrangement of similar value.


A1 Car Rental will act as an intermediary between the clients and other services suppliers such as air, bus, boat, hotels and taxi in the event of any complain.


At A1 Car Rental Service we understand the importance of privacy. We treat our travelers as part of our family and carefully protect all the information you have entrusted with us. At A1 Car Rental we like to think of ourselves not as a transpiration company, but rather a company of travelers. We strive to create incredible travel experiences for our client’s. The more we know of you, the more we can customize your experience. Upon booking, we will require you to complete information for related service booking. We promise to protect this information and ensure that it will remain confidential. We also promise not to sell your information.
What information do we require?
Physical and Health Details: We require your age, gender, height and general health so that we can provide you with the appropriate equipment to ensure your personal health and safety.
Flight and Passport Information: We request flight information for airport pick-up or drop-off services and/or to ensure that you will have adequate time to get to the airport in time for your flight.

This site may contain links to other websites. Please note that when you click on one of these links you are entering another site. We encourage you to read the privacy statements of these linked sites.

Our Promise
At A1 Car Rental we understand the importance of privacy. We treat our travelers as part of our family and carefully protect all the information you have entrusted with us. The information we request will enable us to provide you with the highest levels of personal service on every A1 Car Rental trip. We will not disclose any personal information to any external company or person, except as described above, without a traveler’s informed consent unless we are required by law to disclose this information.

More information
If you have any questions, concerns or comments, please email us at: This email address is being protected from spambots. You need JavaScript enabled to view it.
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